Network Engineer - #catalystWSP

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

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Be a Part of Something BIG! 

Singtel x Singapore Institute of Technology have embarked on a Work-Study Programme (WSP) launched in Feb 2023. The WSP is called “The Catalyst Programme” which is a structured on-the-job (OJT) development WSP that allows Polytechnic Diploma holders to secure a full-time position with Singtel while pursuing a university honours degree in Infrastructure and Systems Engineering. This programme is open to Singtel’s internal employees as well as external polytechnic diploma holders preferably from the ICT domain. Non-ICT diploma holders are encouraged to apply as well. In line with building capability in Singapore ICT sector this program will develop & groom talent over a 3-year period completing micro-credentials for each module which eventually stack-up to an honours degree in Infrastructure and Systems Engineering. Candidates will be offered a specific role as the one shared below. Are you ready for this challenge? 

Infrastructure Service Assurance Team

The Infrastructure Service Assurance (ISA) team from EIS holds the responsibility as the first point of contact and responder for any fault incidents related to the network infrastructure managed and operated by EIS such as the Singtel CPLUS, SDWAN and Megapop IP network. The objective is to restore service operation as quickly as possible during a fault incident and minimize the adverse impact and maintain the service level agreement SLA of business operations.

• Proactive monitoring and Incident Management for IP Infrastructure, ensure that technical and managerial escalation and communication to stake holders are done whenever necessary.
• Liaising with Local Service Provider till issue resolved.
• Escalate to higher level whenever necessary.
• Resolve Infra faults within the 4hrs SLA for hardware issues.
• Escalate chronic / technically complex cases to Tier 3 / Problem Management / Vendors and follow up till closure.
• Managing hardware faults promptly including tracking of time taken for diagnosis, RMA dispatch, replacement of faulty unit and return of faulty unit.
• Physical Onsite support for Data Centre, Exchanges - Hardware replacement, Infra Fiber fault resolution, End to End Testing – POP Location without CE Support.
• Documenting all incidents and events through SMOD ticketing System.