Small Business Specialist, Newcastle

Drive connections that matter in every moment.

Optus is more than just a telco – we’re the team of passionate and supportive people defining the future of service excellence, one extraordinary customer experience at a time. Every day our team of 6,000+ passionate people embrace a ‘yes’ mindset, ensuring Australians enjoy closer friendships, stronger teams, deeper partnerships, and bigger breakthroughs. Here, you’ll find a community that thrives on challenging themselves and changing the game. A place where you can build strong networks and long-lasting relationships, powered by lively collaboration, unwavering support, high flexibility, and a healthy dose of daily optimism.

Be the Voice for Small Businesses..

Embark on a pivotal role as a Small Business Specialist at our Newcastle store empowering businesses to succeed and grow and extend your impact far beyond the store - you'll be shaping communities.

Empower, Elevate & Excel

• Encourage Growth: Lead your team in showcasing Optus Business solutions, guiding them towards their full potential
• Team Harmony: Connect seamlessly with your peers to elevate the customer experience to new heights
• Solutions Architect: You excel in finding creative answers to complex challenges, turning obstacles into opportunities

It starts with you!

• You understand the unique needs and aspirations of small business owners, and are passionate about turning them into reality
• Experienced in making a meaningful impact on businesses and communities
• Collaboration isn't just a word for you; it's a way of life growing in an environment where everyone's voice is valued

Perks we love at Optus

• Competitive remuneration - $74,000 on target total cash (inc. Super & commissions)
• Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Unlock additional benefits to over 400 retailers Australia-wide including Iconic, Mimco, Sephora, Myer & Ticketek
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives like Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
• Flexible working arrangements – talk to us about how this role can be flexible for you

Intrigued – but perhaps you don’t align to 100% of the role requirements? That’s OK, we strongly encourage you to apply – we all have growth & development opportunities.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170 and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!